Customer Service Agent (Open for fresh graduate), Makati

COMPANY PROFILE: This company provide server installation, operation, maintenance, and security services mainly for cloud environments with manned monitoring and 24/7 full support. This company founded year 1992.

Position: Customer Service Agent

Company Industry: Insurance-focused BPO

Work Location: Makati City

Work Schedule: Monday - Friday

Salary: Php20,000-Php30,000

Work Set Up: Work on site

Benefits:

Government mandated benefits

HMO

13th month pay

Leaves credits

Life insurance

JOB REQUIREMENTS:

Undergraduate / Senior is welcome to apply

Fresh Graduate can apply

Experience in customer service/BPO

Amenable to work onsite

Amenable to work in Makati

JOB RESPONSIBILITIES:

Provide accurate information about products, services, and company policies.

Assist customers with order placement, account concerns, billing issues, and general support needs.

Troubleshoot and resolve customer complaints, ensuring a positive customer experience.

Record and update customer interactions, transactions, and feedback in the system.

Coordinate with internal departments (e.g., sales, logistics, technical) for escalated concerns.

RECRUITMENT PROCESS: LOOK TO MS. JAI

Initial and Final Interview is online (Zoom)