Mandarin CSR(Customer Service), Makati

COMPANY PROFILE: One of the fastest-growing Consultancy companies that provides the most innovative tech experience from all over the world, providing world-class services and facilities.

Position: Mandarin CSR

Company Industry: Consultancy Company

Work Location: Makati City

Work Schedule: Shifting Schedule

Salary: Php 60,000-Php 80,000

Work Set Up: Work On-site

BENEFITS:

• Health Care Plan (HMO) with Dental and Vision upon regularization
• Group Life and Accident Insurance upon regularization
• Sick and Vacation Leave upon regularization. Unused sick leave is convertible 
• Bereavement Leave of 3 days upon regularization
• 13th Month Pay 
• Government Mandated Benefits
• Healthy and Encouraging Work Environment

REQUIREMENTS OF THE JOB:

• Open to Filipinos and Filipino-Chinese who are proficient in Mandarin.
• Can speak conversational to proficient in English.
• Open to High school, undergraduates, and Bachelors graduates.
• Having at least 1 year of Operational Support experience is a big advantage.
• Open to work in a shifting schedule

RESPONSIBILITIES OF JOB APPLICATION:

• Handle customer inquiries and oversee escalated issues, ensuring prompt and effective resolution to deliver excellent customer service.
• Support ongoing Lean initiatives and process improvement projects.
• Develop quality metrics to monitor product improvements.
• Ensure products align with customer expectations and market demand.
• Develop and execute database queries, perform analyses, and create visualizations and reports for assigned projects.

RECRUITMENT PROCESS: (ONLINE INTERVIEW)

• Paper Screening
• Mandarin Initial Interview via Google Meet
• Face-to-face interview
• Job Offer