Branch Head (Restaurant Manager), Makati

Operational Management

• Oversee daily branch operations to ensure smooth and efficient processes.
• Implement and enforce company policies, procedures, and standards.
• Monitor branch workflow and address operational issues promptly.

Financial Management

• Manage branch budgets, financial reports, and performance targets.
• Ensure profitability by monitoring sales, expenses, and revenue goals.
• Conduct regular financial analysis and recommend improvements.

Staff Leadership & Development

• Supervise, coach, and motivate branch employees.
• Conduct performance evaluations and set staff development plans.
• Handle staffing decisions such as hiring, training, and scheduling.

Customer Service & Relationship Management

• Ensure high-quality customer service and resolve escalated concerns.
• Build strong relationships with clients and stakeholders.
• Identify opportunities to improve customer satisfaction and retention.

Compliance & Risk Management

• Ensure compliance with regulatory requirements and company guidelines.
• Manage branch audits and ensure proper documentation.
• Minimize operational risks and implement corrective measures.

Qualifications:

• Graduate of HRM or business-related courses.
• With at least 3-year experience in the restaurant industry.
• excellent customer service skills.
• strong communication skills, tact and diplomacy.
• the ability to lead and motivate teams and influence people.
• self-motivation and ambition.
• commercial awareness.
• enthusiasm and the ability to learn quickly.
• good organisational skills.
• energy and stamina, as well as resilience.
• a results-driven approach to work.
• decision-making and problem-solving skills.