Call Center Representative, Makati

Description

Handle incoming calls and respond to customer inquiries effectively.
Provide exceptional customer service by addressing customer needs and resolving issues.
Document all customer interactions accurately in the database.
Collaborate with team members to improve service quality and customer satisfaction.
Assist in achieving departmental goals and performance metrics.

Requirements

Educational Qualifications: Bachelors degree in a relevant field preferred.
Experience Level: No prior experience required; entry-level position.
Skills and Competencies: Strong customer service orientation, problem-solving skills, team player.
Responsibilities and Duties: Ability to handle high call volumes and provide accurate information.
Qualities and Traits: Excellent communication skills in English, patience, and a positive attitude.
Working Conditions: Fast-paced call center environment, may require working in shifts.

Highlights

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