Deputy General Manager (Country Manager) - Operations, Makati

The Country Manager will oversee end-to-end operations of all Visa Application Centres (VACs) in the country, ensuring process efficiency, profitability, customer satisfaction, and strong relationships with embassies and partners.

• Lead overall country operations with accountability for process adherence, revenue, profitability, and customer experience.
• Oversee budgeting, expense control, and achievement of financial targets.
• Drive operational excellence through process improvement, SOP compliance, and SLA achievement.
• Manage security (physical and data) and risk controls.
• Lead workforce planning, training, and staff productivity.
• Support business development initiatives and identify new revenue channels.
• Maintain and strengthen relationships with embassies, consulates, vendors, and key partners.
• Ensure compliance with environmental, health, and safety standards.

• EBITA / Financial Targets
• SLA Achievement
• Revenue from Value-Added Services
• Client & Applicant Satisfaction Scores

• Postgraduate degree or global equivalent.
• 1015 years of experience in BPO, travel, or hospitality industries; minimum 5 years in senior management.
• Strong background in multi-domain operations (HR, Finance, Admin, IT).
• Proven track record in strategic planning, execution, and people leadership.
• Tech-savvy and business-oriented.

• Leadership and team management
• Operational and project management
• Client relationship management
• Business development and networking
• Strong communication and stakeholder engagement skills