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Branch Head (Restaurant Manager), Makati

14.5568 121.021
Makati, Philippines
Posted: less than a month ago
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Description

Graduate of HRM or business-related courses.
With at least 3-year experience in the restaurant industry.
Excellent customer service skills.
Strong communication skills, tact and diplomacy.
the ability to lead and motivate teams and influence people.
self-motivation and ambition.
commercial awareness.
enthusiasm and the ability to learn quickly.
good organisational skills.
energy and stamina, as well as resilience.
a results-driven approach to work.
decision-making and problem-solving skills.
Willing to be assigned in any branch of Terry's.

Manage the branch operations ensuring the store and restaurant runs smoothly and efficiently
Oversee cash transactions, cash reconciliations, account payments, account receivables, and other accounting duties according to company policies.
Welcome customers, provide assistance, and respond to their concerns.
Socialize with customers to develop and keep a cordial relationship that insures long term loyalty.
Answer guests phone and online inquiries.
Ensure customer transactions are processed promptly and accurately.
Address employee and customer complaints or requests, ensuring all registers always have the correct amount of cash and resolving price checks for customers.
Ensure daily collection deposits are done on time.
Identify and communicate any accounting related issues to management promptly.
Ensure that products are properly displayed, stocked, and labeled.
Responsible for developing and implementing the visual strategy for displaying products.
Identify trends and monitoring supply and demand.
Collaborate with the marketing department to brainstorm new projects, campaigns, and business ideas.
Recommend ways to reach a broader audience (e.g. discounts and social media ads).
Promote the brand in the local community through word-of-mouth and restaurant events.
Perform suggestive selling.
Initiate changes to improve the business and profitability (e.g. revising opening hours to ensure the store can compete effectively in the local market).
Interpret sales reports and providing guidance on how to improve figures and customers engagement.
Communicate with customers and address any problem they may have.
Serve as the primary point of contact for customer service.
Keep customers happy by delivering excellent service.
Conduct daily briefing by coordinating the front of the house and back of the house and address internal issues.

Highlights

Company name

Synlink Recruitment Outsourcing Co. Inc.
Job position

Branch Head (Restaurant Manager)

Ad ID:

8737293389
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