Restaurant Manager, Makati

The Restaurant Manager of SUMA Manila will oversee the daily operations of the restaurant located within Y2 Residence Hotel in Makati. This role requires strong leadership, operational efficiency, and a passion for delivering exceptional guest experiences. The Restaurant Manager will work closely with ownership, the culinary team, and FOH/BOH staff to ensure smooth operations, consistent quality, and alignment with SUMA Manilas brand identity of balance, warmth, and sophistication.

Key Responsibilities

• Operations Management
• Oversee day-to-day FOH and BOH operations, ensuring seamless service flow.
• Monitor food quality, presentation, and service standards to maintain brand consistency.
• Implement systems for inventory, purchasing, and cost control.
• Ensure compliance with health, safety, and sanitation standards.

Staff Leadership & Training

• Lead, train, schedule, and motivate FOH/BOH staff to achieve high performance.
• Foster a culture of professionalism, accountability, and hospitality.
• Conduct regular performance evaluations and implement incentive/punishment systems when necessary.

Financial & Administrative

• Assist in setting and monitoring sales targets, budgets, and cost management.
• Review daily sales reports and identify opportunities to increase profitability.
• Handle cash control, supplier coordination, and expense management.

Guest Experience

• Ensure guests consistently receive excellent service and hospitality.
• Handle guest feedback, complaints, and special requests with professionalism.
• Work with the team to create memorable dining experiences aligned with SUMAs identity.
• Marketing & Brand Alignment
• Support execution of restaurant promotions, events, and collaborations.
• Ensure brand image is reflected across service, uniforms, menus, and customer touchpoints.
• Assist in developing strategies to attract hotel guests and outside diners.

Job Requirements

• Education & Experience
• Bachelors degree in Hospitality Management, Business Administration, or related field (preferred but not required).
• Minimum 35 years of experience in restaurant management or hospitality leadership.
• Proven track record in managing both FOH and BOH operations.
• Experience in hotel restaurant settings or upscale dining is an advantage.

Skills & Competencies

• Strong leadership and people management skills.
• Excellent communication and interpersonal abilities.
• Proficient in restaurant systems: inventory, scheduling, and POS management.
• Financial acumen with the ability to read P&L statements and control costs.
• Strong problem-solving and conflict resolution skills.
• Ability to multitask and work under pressure in a fast-paced environment.

Personal Attributes

• Passion for hospitality and guest satisfaction.
• Professional, reliable, and results-driven.
• Strong attention to detail and commitment to quality.
• Flexible schedule available to work evenings, weekends, and holidays as required.
• Culturally aware and aligned with SUMA Manilas theme of balance and harmony.