Order Management Specialist, Makati

Description

Planning

Collaborate with the OMG Supervisor on continuous improvement initiatives related to the order management process.

Execution

Authenticate and validate all Purchase Orders (POs) from multiple sources (hardcopy, email, fax, SMS).
Perform critical coordination tasks related to:
Order fulfillment and PO details
Out-of-stock and critical stock status
Customer penalties for non-delivery or service level issues
Items not found due to undeclared stockouts
Promotions initiated by Marketing, Sales, Trade Marketing, or Accounts
Coordinate unusual sales volume or promotional activities with the OMG Supervisor.
Communicate special customer instructions to the encoding team.
Ensure professional, friendly, and clear communication with customers regarding sales order fulfillment.

Checking & Monitoring

Review all PO details to ensure the following information is complete and accurate before submission to encoders:
Customer name
PO validity and reference numbers
Delivery schedule and address
Correct pricing, including regular and promotional discounts
Stock availability
Protection orders
Aging accounts status
PO vs. SAP data consistency
Ensure timely and complete submission of the batch pick list to the Transport Group.

Acting & Adjusting

Resolve issues or concerns related to order fulfillment in alignment with current company policies and procedures.

Other Duties

Bachelors degree in Business Administration, Supply Chain Management, or a related field.
At least 12 years of experience in order processing, customer service, or supply chain functions (FMCG experience is a plus).
Strong analytical and organizational skills.
Excellent attention to detail and accuracy in order processing.
Proficient in ERP systems (e.g., SAP) and Microsoft Office tools, especially Excel.
Strong interpersonal and communication skills.
Ability to multitask and work under pressure in a fast-paced environment.
Willing to assign at Novaliches Office

Highlights

Safety Tips

Be careful: if it seems too good to be true, it most likely is.