IT Technical Support, Makati

We are seeking a dynamic and experienced Site Leader to spearhead our Philippines operations for one of our key clients. This role is ideal for a seasoned leader with deep expertise in Technical Support and Operations, and a passion for delivering operational excellence, organizational growth, and exceptional service delivery.

You will be responsible for leading large-scale teams, driving strategic execution, and fostering a collaborative, performance-driven culture across all business units.

Executive Leadership & Stakeholder Management

• Act as the senior-most executive and represent the sites operations, aligning local execution with global strategy.
• Build and maintain strong relationships with global business and technology stakeholders.
• Promote a culture of accountability, collaboration, and transparency.

Technology Expertise (Mandatory)

• Provide technical guidance based on strong understanding of industry trends and emerging technologies.
• Support innovation and tech-driven decision-making across teams.

Operational Excellence & Delivery Management

• Oversee daily site operations to ensure service quality, efficiency, and SLA adherence.
• Manage KPIs, operational metrics, and continuous improvement programs.
• Ensure alignment with strategic business objectives in terms of cost, quality, and delivery.

Talent Development & Organizational Culture

• Attract, develop, and retain high-performing talent.
• Mentor senior and mid-level managers to strengthen the leadership pipeline.
• Promote a positive, inclusive, and performance-oriented work culture.

Global Collaboration & Cross-Cultural Management

• Partner effectively with global teams across NA, EMEA, and APAC.
• Align local efforts with enterprise-wide priorities and values.
• Contribute to global strategic initiatives and transformation projects.

• 20+ years of experience in Technology, Operations, or Delivery Management
• Minimum 5 years in a senior leadership or site head role
• Proven experience handling US-based clients and supporting GCC (Global Capability Center) models
• Strong leadership and communication skills with a deep understanding of operational metrics and SLA governance
• Experience managing teams of 300+ FTEs in a global support center environment
• Strong cross-cultural management and stakeholder collaboration skills
• Tech-savvy with a passion for innovation and continuous improvement

What We Offer:

• A high-impact leadership opportunity with global visibility
• A chance to shape the future of a strategic delivery center
• A collaborative, inclusive, and growth-oriented work environment
• Competitive salary and benefits package