Logistics Operation Manager, Makati

Key Responsibilities

• Lead and supervise a team of logistics professionals, providing guidance, coaching, and support
• Assign tasks and responsibilities, monitor performance and evaluations.
• Foster a collaborative and high-performance team culture
• Ensure exceptional customer service by overseeing the teams interactions with clients
• Resolve complex customer issues, escalations, and complaints, ensuring timely and satisfactory resolutions.
• Maintain strong client relationships and serve as a point of contact for key accounts
• Coordinate and prioritize team activities to meet customer requirements and service level agreements
• Allocate resources effectively, balance workloads, and ensure efficient workflow management.
• Collaborate with cross-functional teams to streamline processes and enhance service quality.
• Monitor and assess the teams performance in delivering logistics services, including order processing, transportation coordination, and shipment tracking
• Identify opportunities to expand logistics service offerings and enter new clients or industries.
• Prepare and present regular reports on service performance, including KPIs, operational metrics, and customer feedback.
• Analyze data to identify trends, patterns, and areas for improvement.