Customer Service Representative/Fulltime/Onsite/Makati City

We are looking for new Customer Support Associates who are passionate about customer support and helping people. We are looking for people who are passionate, understand the urgency of the start-up setting, and take pride in the ownership of their tasks while functioning fully in a team setting for our world-class Fintech client.

What You'll Get To Do:

• Create a wonderful customer experience as you understand that making a customer happy is crucially important to a business's success
• Be creative, friendly, and solution-oriented with customers and colleagues
• Look for ways to constantly improve processes
• Contribute to making the best working environment for yourself and your co-workers by being the best self
• Understand the need to meet expectations, rise above them, and go that extra mile for customers
• Be honest, able to own up to your mistakes, and never break promises
• Provide world-class customer support via chat, email, phone
• Work with the clients internal teams to provide the best possible resolutions to the customer
• Use the available resources, like Knowledge Base and tools, to search for answers and craft thorough responses to customer queries

A Day in the Life of a CS Agent

• Start your day by logging into your systems and reading over all relevant updates
• Daily huddle, to discuss new updates
• Log into your shift according to your schedule:
• Phone or Live chat shift
• Be available for live contacts to come in
• Help customers by understanding their queries and providing solutions
• Searching the Knowledge-base and FAQ for relevant information to provide solutions
• Communicate with Operations or KYC teams through the internal ticketing system, if the case needs their input
• Escalate tickets to the internal team, if needed