Office Manager – Tour Operator Company, Makati

We are seeking a highly organized and proactive Office Manager to oversee the daily operations of our tour operator company. The ideal candidate will ensure the office runs smoothly, manage staff, coordinate with travel suppliers, and support customer service. Will also handle financial tasks, maintain office systems, and assist in operational planning to enhance overall efficiency.

• Oversee daily office operations to ensure efficiency and productivity.
• Handle correspondence, emails, and phone calls professionally.
• Implement and maintain office policies and procedures.
• Supervise administrative staff and provide support to tour guides and sales teams.
• Assist with recruitment, onboarding, and training of new employees.
• Foster a positive and organized workplace environment.
• Handle customer inquiries, bookings, and complaints in a professional manner.
• Coordinate with travel suppliers (hotels, transport companies, tour guides) to ensure smooth tour operations.
• Assist in itinerary planning and logistics for tours.
• Ensure compliance with company policies and travel regulations.
• Manage office budgets, expenses, and petty cash.
• Process invoices, payments, and assist with financial reporting.
• Maintain accurate records for tax, accounting, and business compliance.
• Generate reports on office performance, tour sales, and customer feedback.
• Assist in the creation of promotional materials and social media management.
• Support sales teams with customer follow-ups and lead generation.
• Maintain relationships with travel agencies and partners.