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Quality Auditing Senior Analyst, Makati

Quality Auditing Senior Analyst, Makati
Description
  • We are seeking an experienced Quality Assurance (QA) Supervisor to lead our QA team in monitoring, evaluating, and enhancing customer interactions.
  • This role ensures that our call center operations meet high-quality service standards while driving continuous improvement.
  • Oversee the QA team in evaluating inbound and outbound calls, chat, and email interactions.
  • Develop and implement quality assurance strategies to enhance customer service performance.
  • Provide detailed feedback and coaching to agents to improve communication and adherence to company policies.
  • Collaborate with training teams to identify skill gaps and implement targeted learning initiatives.
  • Generate and analyze QA reports to identify trends, areas for improvement, and best practices.
  • Ensure compliance with industry regulations, company policies, and performance metrics.
  • Conduct regular calibration sessions with stakeholders to maintain consistency in quality evaluations.
  • Lead process improvement initiatives to enhance efficiency and customer satisfaction.
Highlights
  • Company name
    JobsAvenuePH
  • Job position
    Quality Auditing Senior Analyst
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Quality Auditing Senior Analyst has been posted in the Bel-Air Accounting, Financing & Banking category on Locanto.

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