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Software Support Enginer / Application Support Engineer, Makati

14.5569 121.023
Makati, Philippines
Last edited: less than a month ago
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Description

Join the Future of Fintech as an Software Support Engineer/ Application Support Engineer at Etrading Software!
At Etrading Software, we're not just another companywe're a vibrant, forward-thinking community where diversity, collaboration, and innovation thrive. Step into a workplace that values your unique perspective and rewards your hard work. We foster a high-trust environment where integrity, autonomy, and work-life balance are paramount. Get ready to revolutionize the financial industry with cutting-edge trading projects that will shape the future.
Why Choose Us?
Empowering Culture: We prioritize your mental well-being and offer ongoing psych consultation benefits. Our positive work culture celebrates diversity and individuality, creating a supportive environment for everyone.
Flexibility: Work-life harmony matters to us. Enjoy the most flexible work environment, allowing you to balance personal interests and family commitments seamlessly. We only work 2x onsite per month to give us the freedom to choose where we do our best work!
Growth Opportunities: We're committed to your professional growth. From internal promotions to comprehensive training programs and certifications, we invest in your success.
Competitive Benefits: Your contributions are recognized and rewarded. We offer competitive salaries, enticing bonus programs, and comprehensive benefits, including HMO coverage for you and your dependents from day one.
Innovative Projects: Join our team of diverse and talented developers to work on high-frequency, low-latency applications used by leading financial institutions worldwide. Be at the forefront of the Fintech industry, exploring cutting-edge technologies and influencing our collaborative work environment!
Purposeful Impact: Your work will make a real difference. By creating intuitive software solutions, you'll help drive our business growth and excel in the market.
About the Opportunity
We are looking for mid to senior level Software Support Engineer with Unix and web application experience to support trading applications used internationally. The Software Support Engineer will determine and research through on client issues such as product functionality and develop and respond with timely solutions
The successful candidate is an individual with good strategic, analytics, organizational, and interpersonal qualities. The ideal candidate is both technically savvy and able to collaborate well with the team, who gravitates towards issue ownership and accountability.
About the Role
Providing software application for Java/web applications in an AWS infrastructure
Possessing specialist knowledge of operating systems, devices, applications, and software
Consulting with the software development team, internal users, and clients to improve application performance
Managing ticketed query system and ensuring comprehensive database of queries and resolutions is kept up to date
Establishing the root causes of application errors, and escalating serious concerns to the Architecture and Development teams
Performing analyses on software application functionality and suggesting improvements
Communication with other vendors maintaining infrastructure
Configuration and maintenance of application services
Developing a run book of operational processes, striving to automate where possible
Improve monitoring of the platform and ownership of these tools/dashboards
Troubleshooting tickets from the customers
Handling incidents affecting application services
Continuously improving the team, tools and processes

Highlights

Company name

Etrading Software Limited (PH)
Job position

Software Support Enginer / Application Support Engineer

Ad ID:

7205777027
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