Logistics Operation Manager, Makati

Description

. Lead and supervise a team of logistics professionals, providing guidance, coaching, and support
Assign tasks and responsibilities, monitor performance and evaluations.
Foster a collaborative and high-performance team culture
Ensure exceptional customer service by overseeing the teams interactions with clients
Resolve complex customer issues, escalations, and complaints, ensuring timely and satisfactory resolutions.
Maintain strong client relationships and serve as a point of contact for key accounts
Coordinate and prioritize team activities to meet customer requirements and service level agreements
Allocate resources effectively, balance workloads, and ensure efficient workflow management.
Collaborate with cross-functional teams to streamline processes and enhance service quality.
Monitor and assess the teams performance in delivering logistics services, including order processing, transportation coordination, and shipment tracking
Identify opportunities to expand logistics service offerings and enter new clients or industries.
Prepare and present regular reports on service performance, including KPIs, operational metrics, and customer feedback. Analyze data to identify trends, patterns, and areas for improvement.

Highlights

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