Customer Service Manager, Baguio

We are looking for an experienced and customer-oriented Customer Service Manager to lead our customer support team. In this role, you will oversee daily operations, ensure high-quality service delivery, and drive initiatives that enhance customer satisfaction. The ideal candidate has strong communication and leadership skills, excels in handling customer inquiries and escalations, and is committed to delivering a consistently positive customer experience.

Responsibilities:

Handle customer calls via phone, email, or chat

Provide accurate information about products/services to international clients

Resolve customer concerns efficiently and professionally

Document interactions accurately in the system

Requirements:

High school graduate or above

Excellent English communication skills

Positive attitude and customer-focused mindset

Basic computer skills and ability to learn new systems

Benefits:

Competitive salary with international account premium

Health benefits

Career growth opportunities

Comprehensive training and support