HRBP, Baguio

The HR Business Partner (HRBP) acts as a strategic and operational partner to business leaders, supporting workforce planning, employee relations, performance management, and engagement in a high-volume BPO environment. The role balances hands-on HR execution with business advisory, ensuring people strategies directly support operational goals, client commitments, and delivery excellence.

Qualification:

• 58 yrs HR experience
• 35 yrs BPO / Contact Center required
• Strategic + hands-on HR role
• Partner with Ops & Site Leaders
• Employee Relations & Labor Law expert
• Performance, Workforce Planning & HR Analytics
• Manages 300+ headcount environments

What youll handle:

• Employee relations & DOLE compliance
• NTEs, admin hearings, investigations
• Performance & talent management
• Attrition, engagement & retention programs
• Workforce planning & HR dashboards
• Stakeholder & audit support

Must-have:

• Strong PH labor law knowledge
• BPO / shared services background
• Data-driven & business-minded
• Can influence leaders, not just advise
• High EQ & confidentiality

Nice to have:

• Global / multinational BPO exposure
• Transition or workforce migration experience
• HR certification (CHRP / CHRMP)