Front Office Manager, Baguio

Description

Oversee daily front office operations to ensure a smooth and efficient guest experience.
Manage staff scheduling, training, and performance evaluations within the front office team.
Assist in developing and implementing policies and procedures to enhance service quality.
Address guest inquiries and resolve issues promptly to maintain high satisfaction levels.
Collaborate with other departments to ensure a cohesive hotel operation and guest experience.

Requirements

Educational Qualifications: Bachelors degree in Hospitality Management or related field.
Experience Level: 1-3 years of experience in a front office or customer service role.
Skills and Competencies: Strong Customer Relationship Management skills.
Qualities and Traits: Excellent communication and interpersonal abilities.
Responsibilities and Duties: Proven leadership skills to manage front office staff effectively.
Working Conditions: Ability to work flexible hours, including weekends and holidays.

Highlights

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