Customer Service Team Leader, Baguio

We are looking for a dedicated and proactive Customer Service Team Leader to guide and support our customer service team. The role involves overseeing day-to-day operations, ensuring high levels of customer satisfaction, and motivating the team to meet and exceed performance targets.

• Lead a small team to handle customer inquiries, order issues, and after-sales support.
• Assist the supervisor with team management and training.
• Deliver training sessions and encourage continuous skill development.
• Collaborate with management to implement service improvements and processes.

• Experience in BPO or call center customer service.
• Good English communication skills.
• E-commerce, hardware, or software support experience is a plus."
• Strong communication and interpersonal skills.
• Ability to motivate and inspire a team in a fast-paced environment.
• Excellent problem-solving and conflict-resolution skills.