HR/Admin Manager, Baguio

We are seeking an HR & Admin Manager to support our 24/7 customer service operations, with a primary focus on night shift (serving U.S. and European markets). This role manages end-to-end HR and administrative functions, including recruitment, timekeeping, payroll, employee relations, and office administration, ensuring smooth operations across night and cross-shift coverage.

Key Responsibilities

• Recruitment & Onboarding
• Lead recruitment efforts for 24/7 teams, focusing on night shift roles.
• Manage full-cycle hiring: posting, screening, interviews, onboarding, and orientation.
• HR Operations & Compliance
• Oversee timekeeping, scheduling, payroll, and benefits, ensuring accuracy in night shift differentials and overtime pay.
• Ensure compliance with Philippine labor law and statutory benefits.
• Employee Relations & Retention
• Serve as the primary HR contact for night shift employees.
• Develop engagement and retention programs tailored for night shift workforce.
• Administration & Facilities
• Oversee 24/7 office and housing support, including night-time logistics, security, and transport.
• Manage supplies, IT equipment allocation, and vendor contracts. Reporting & Shift Coordination
• Prepare HR reports (headcount, attrition, recruitment progress).
• Ensure effective shift handover between day and night operations.
• Align policies and reporting with HQ international HR team.

• Bachelors degree in HR, Psychology, Business Administration, or related field.
• 5+ years HR experience, with 2+ years in a managerial role.
• BPO / Customer Service industry experience preferred, familiar with 24/7 operations.
• Strong knowledge of Philippine labor law, night shift differential, and benefits.
• Fluent in English and Filipino, strong cross-shift communication skills.
• Proficient in HRIS, payroll/timekeeping systems, and Excel/Google Sheets.
• Willing to work permanent night shift (9 PM 6 AM) with flexibility to support cross-shift needs.

Benefits

• Competitive salary + night shift differential.
• Government-mandated benefits (SSS, PhilHealth, Pag-IBIG).
• Employee housing support (if applicable).
• International training and career development opportunities