Customer Service Representative, Baguio

We are looking for a detail-oriented and results-driven CSR to join our Screening team. In this role, you will perform background verification reference calls and conduct research in a fast-paced environment while maintaining high levels of accuracy, confidentiality, and productivity.

Note: This role does not involve sales calls, collection calls, or appointment setting.

Key Responsibilities

• Conduct reference calls for background verification and other screening processes
• Ensure accuracy and compliance in all data entry and verification tasks
• Consistently meet daily operational metrics and performance standards
• Participate in ongoing training sessions for process updates and regulatory compliance
• Perform additional tasks as needed to support team and business goals

• High school diploma or equivalent (college background a plus).
• Typing speed of 40+ words per minute.
• Strong attention to detail and ability to multitask between processes.
• Ability to work independently with minimal supervision.
• Proven ability to handle confidential information with discretion.

Preferred Skills

• Customer-focused mindset with a dedication to service excellence.
• Curious and resourceful in problem-solving and research.
• Acts with integrity, honesty, and inclusion.
• Proactive, action-oriented, and efficient in delivering results.
• Committed to quality outcomes and continuous improvement.
• Flexible and adaptable to change, with a positive attitude toward success.