Philippines

Customer Service Representative, Baguio

Customer Service Representative, Baguio
Description

We are looking for a detail-oriented and results-driven CSR to join our Screening team. In this role, you will perform background verification reference calls and conduct research in a fast-paced environment while maintaining high levels of accuracy, confidentiality, and productivity.

Note: This role does not involve sales calls, collection calls, or appointment setting.


Key Responsibilities

  • Conduct reference calls for background verification and other screening processes
  • Ensure accuracy and compliance in all data entry and verification tasks
  • Consistently meet daily operational metrics and performance standards
  • Participate in ongoing training sessions for process updates and regulatory compliance
  • Perform additional tasks as needed to support team and business goals
  • High school diploma or equivalent (college background a plus).
  • Typing speed of 40+ words per minute.
  • Strong attention to detail and ability to multitask between processes.
  • Ability to work independently with minimal supervision.
  • Proven ability to handle confidential information with discretion.

Preferred Skills

  • Customer-focused mindset with a dedication to service excellence.
  • Curious and resourceful in problem-solving and research.
  • Acts with integrity, honesty, and inclusion.
  • Proactive, action-oriented, and efficient in delivering results.
  • Committed to quality outcomes and continuous improvement.
  • Flexible and adaptable to change, with a positive attitude toward success.
Highlights
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More info about this ad

Customer Service Representative has been posted in the Baguio BPO & KPO category on Locanto.

If you’re looking for something similar, check out Customer Service Representative/ Technical Support …, Baguio, Hiring Call Center Agent / Up to 20500k Monthly l Baguio Site, Baguio or Customer Service Representatives Position - No Expereince in Baguio, also posted in BPO & KPO. In total, we have 7 ads in BPO & KPO in Baguio on Locanto classifieds.

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