Customer Service Agent, Baguio

Were Hiring: Join a Global Leader in STEAM Education!

Location: Baguio City

Work Schedule: Five days a week | Night Shift

Openings: 20 Customer Support Specialists + 1 Customer Service Supervisor

Employer: our client is a world-renowned STEAM education provider committed to empowering educators and learners through hardware, software, and curriculum tools that make learning hands-on and engaging. To support its growing international user base, the company is now establishing a Global Customer Service Center in Baguio City.

Salary: USD 350/month + performance incentives

• Provide online and phone-based technical support during night shifts for xTools laser cutting and engraving products.
• Respond to inquiries from US and European customers, log tickets accurately, and provide timely resolutions.
• Follow up on customer feedback to ensure complete issue resolution.
• Maintain strong client relationships and contribute to high customer satisfaction.

Work schedule: 11pm to 8AM, five days per week.

• Bachelors degree or higher in Science, Engineering, or related disciplines.
• Fluent in spoken and written English, with strong communication skills.
• Background in IT, computing, or customer tech support is a plus.
• Strong service mindset and proactive in solving problems.
• Team player, able to adapt to night shift work schedules.
• Fresh grads are welcomed.