Customer Service Supervisor, Baguio

Were Hiring: Join a Global Leader in STEAM Education!

Location: Baguio City

Work Schedule: Five days a week | Night Shift

Openings: 20 Customer Support Specialists + 1

Employer: our client is a world-renowned STEAM education provider committed to empowering educators and learners through hardware, software, and curriculum tools that make learning hands-on and engaging. To support its growing international user base, the company is now establishing a Global Customer Service Center in Baguio City.

• Lead the customer support team during night shifts, focusing on technical support for xTool laser cutting and engraving products used by customers in the US and Europe.
• Monitor service quality, streamline workflows, and ensure customer satisfaction.
• Set team KPIs and oversee day-to-day operations.
• Provide regular training to enhance team performance and professionalism.

Work schedule: 11pm to 8AM, five days per week.

• Bachelors degree or higher, preferably in Science, Engineering, or related fields.
• Fluent in English, with strong verbal and written communication skills.
• Minimum 2 years of experience managing a customer service or technical support team.
• Proficient in basic computer operations and troubleshooting.
• Strong leadership and people management skills; must be comfortable working night shift