Customer Service Supervisor, Baguio
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Baguio, Philippines
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Posted: less than a month ago
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Were Hiring: Join a Global Leader in STEAM Education!
Location: Baguio City
Work Schedule: Five days a week | Night Shift
Openings: 20 Customer Support Specialists + 1
Employer: our client is a world-renowned STEAM education provider committed to empowering educators and learners through hardware, software, and curriculum tools that make learning hands-on and engaging. To support its growing international user base, the company is now establishing a Global Customer Service Center in Baguio City.
Salary: USD 600800/month (based on experience)
- Lead the customer support team during night shifts, focusing on technical support for xTool laser cutting and engraving products used by customers in the US and Europe.
- Monitor service quality, streamline workflows, and ensure customer satisfaction.
- Set team KPIs and oversee day-to-day operations.
- Provide regular training to enhance team performance and professionalism.
Work schedule: 11pm to 8AM, five days per week.
- Bachelors degree or higher, preferably in Science, Engineering, or related fields.
- Fluent in English, with strong verbal and written communication skills.
- Minimum 2 years of experience managing a customer service or technical support team.
- Proficient in basic computer operations and troubleshooting.
- Strong leadership and people management skills; must be comfortable working night shift
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Company nameViranda trading group co., ltd.
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Job positionCustomer Service Supervisor
Customer Service Supervisor has been posted in the Baguio BPO & KPO category on Locanto.
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