Call Center Agent, Baguio

We are looking for a Call Center Agent to join our customer support team. In this role, you will handle inbound and/or outbound calls, assist customers with their inquiries, resolve complaints, and provide accurate information about products and services.

Key Responsibilities:

• Answer incoming calls and respond to customer inquiries
• Handle customer complaints, provide appropriate solutions and alternatives
• Maintain detailed records of customer interactions
• Follow communication scripts and procedures