Audio Visual Technician II, Quezon City

Main Duties and Responsibilities

I. AV Services Administration
• Informs the team of equipment and service requirements of stakeholders.
• Assigns AV Assistants in his/her zone to serve requesting stakeholders.
• Leads the team in arranging AV rooms/equipment and delivering services.
• Reports team attendance and facilities needing repair to the Section Head.
• Recommends ways to improve AV services and capabilities.

II. AV Services Implementation
• Regulates the use of assigned lecture halls, AV rooms, auditorium, classrooms, seminar rooms, and equipment.
• Prepares, sets up, and operates AV equipment based on stakeholder requests, including projectors, computers, sound systems, cameras, and lights.
• Checks rooms and equipment after office hours or overtime use.
• Resolves AV-related concerns within the assigned zone or delegates matters to AV Assistants.

III. Equipment Lending
• Administers AV equipment lending by checking forms, verifying online reservations, and recording details in the equipment logbook.
• Monitors the logbook and lists faculty/students with unreturned equipment or items nearing due dates, then forwards these to the Department or Office of Student Services for reminder issuance.
• Inspects equipment condition before and after lending.

IV. Preventive Maintenance
• Checks and monitors time spent by AV Assistants on preventive maintenance.
• Instructs AV Assistants on repairing and cleaning AV equipment, as needed.
• Cleans and repairs equipment as part of preventive maintenance.

V. Performs other work-related tasks as required by the immediate supervisor or authorized representative.

Knowledge, Skills, and Abilities

Knowledge
• Administrative: Knowledge of office procedures and systems such as word processing, file/record management, forms design, and workplace terminology, especially for equipment inventory.
• Customer and Personal Service: Knowledge of customer service principles, needs assessment, quality standards, and satisfaction evaluation for handling stakeholder specifications.
• Mechanical: Knowledge of machines and tools, including their design, use, repair, and maintenance for AV equipment upkeep.

Skills
• Management of Material Resources: Ensures proper use of equipment, facilities, and materials needed for work and team lead functions.
• Time Management: Manages own time and the time of others.
• Coordination: Adjusts actions in relation to others, especially in working with stakeholders.
• Instructing: Teaches AV Assistants how to perform assigned tasks.
• Negotiation: Brings parties together and helps reconcile differences with stakeholders.
• Persuasion: Persuades others to change their minds or behavior when needed.
• Service Orientation: Actively looks for ways to help stakeholders.
• Social Perceptiveness: Understands others’ reactions and why they react as they do.
• Equipment Maintenance: Performs routine maintenance and determines when and what maintenance is needed.
• Equipment Selection: Determines the tools/equipment needed for AV setup based on specifications.
• Operation and Control: Controls the operation of AV equipment and systems.
• Repairing: Repairs AV equipment using appropriate tools.
• Troubleshooting: Determines causes of operating errors and decides what action to take.
• Lighting Setup: Operates, controls, sets up, and lays out lights based on specifications.