HR Business Partner, Quezon City

Summary of Work Activities and Responsibilities:

The HR/OD Client Partner Officer III assists the organization operate at its optimum by ensuring that client concerns are properly attended to, queueing process is managed, trends are analyzed, and recommendations to improve current ways of proceeding are coordinated with the different HR offices and pertinent stakeholders. The position shall serve as a liaison between the HR and the assigned client unit.

Main Duties and Responsibilities:

I. Client Partnership Engagement

• Keeps abreast with trends and changes happening in and outside the University and determines how it affects the HR Cluster, and contributes to the overall employee engagement and experience.
• Works towards improving HR/OD systems in support of the academic and the administrative clusters’ realities and plans, and how it translates to the experience of the employees and leaders working in the University.
• Partners with leaders and employees, coaching and supporting them on issues related to team dynamics, working conditions, change management, and performance effectiveness.
• Serves as a conduit between the unit’s leadership team, the employees and the University management in relation to HR/OD matters.
• Liaises with clients for their HR/OD-related concerns and requirements and recommends new systems and technologies for possible improvements in the efficiency and accuracy of work processes.
• Monitors the cluster and the school calendars, including administrative appointments, and ensures that HR Cluster programs and services align with the client’s schedule and workloads.
• Monitors HR/OD policies and programs that affect employment conditions and employee well-being, and recommends updates and/or development of new initiatives.
• Reviews programs to check on our working conditions as it affects how employees connect with the University, the work they perform, and the interactions they have with their colleagues.
• Initiates conversations and collaborates with affected offices and administrators on how to address brewing or presenting employee concerns.
• Collaborates with the different HR offices to bring relevant and up to date information.
• Attends the concerns of the units and proposes preventive mechanisms and/or risk mitigations.
• Coaches and supports leaders and colleagues with issues related to work challenges, change management efforts, and managing performance effectiveness with the goal of improving work relationships, building morale, and increasing productivity and boosting employee retention.
• Assists in handling and managing arising concerns and conflict situations within the Office and with clients.

II. Section Support

• Monitors metrics and quality measures with the assigned cluster/school leadership team to determine the academic cluster’s HR/OD initiatives’ progress by regularly checking, monitoring, and evaluating the progress and achievement of agreed deliverables and timelines.
• Assists in conducting studies and audits policies, systems, processes, and programs with employee engagement and experience in mind.
  • Monitors the implementation of programmatic and systemic review of systems, programs, and processes.
  • Assists in the assessment, evaluation and analysis of Office systems, design, programs, procedures vis-à-vis benchmarked trends, practices, and standards to ensure continuous improvement, maintenance of and adjustment in service delivery.
  • Recommends HR/OD policies and strategies necessary to improve Office systems in support of the academic and the administrative clusters, and the University.

III. Performs other office-related tasks as may be assigned by immediate supervisor or authorized representative.