Head of Leads Management, Quezon City

Do you enjoy talking to people, spotting opportunities, and turning simple conversations into real business wins? Are you someone who likes keeping things organized while helping a team perform at their best?

As Head of Leads Management, you’ll lead the team that turns interest into real sales opportunities. From the first message to booking a demo, you’ll make sure every lead is handled quickly, thoughtfully, and effectively, all while building the systems that help us scale how we support and convert MSMEs!

• Team Leadership: You’ll lead and manage the leads team, making sure everyone is aligned, supported, and consistently hitting their targets.
• Lead Ownership: You’ll oversee the full lead journey, from first inquiry to qualified demo booking, ensuring no opportunity slips through the cracks.
• First Point of Contact: You’ll ensure incoming leads are responded to quickly via chat and routed or handled properly.
• Lead Qualification: You’ll guide conversations, ask the right questions, and identify which leads are a strong fit for the sales team.
• Demo Conversion: You’ll encourage and secure demo bookings by clearly communicating value and next steps.
• Follow-Ups & Nurturing: You’ll keep leads engaged through calls, chats, and messages to ensure they show up and stay interested.
• Team Coordination: You’ll manage schedules, demo bookings, and internal coordination to keep operations running smoothly.
• Process Improvement: You’ll build and refine systems that make lead handling faster, smarter, and more effective.
• Data & Tracking: You’ll maintain clean and accurate records of leads, conversations, and performance metrics.
• Sales Alignment: You’ll act as the bridge between leads and the sales team to ensure smooth handoffs and strong collaboration.