POS Field Technician (Sta. Cruz Laguna | Direct Employment …

Calling all IT and POS terminal enthusiasts!

The largest non-bank POS terminal network in the Philippines is hiring. 

Join our expansion as we look for 10 qualified Field Technicians in the Laguna area.

What you'll get?

• Permanent and Direct employment (Not under agency)
• Metro Manila (Minimum wage) rate with a salary increase based on performance/eligibility.
• Motorcycle Allowance

PLEASE READ THE JOB DESCRIPTION AND JOB QUALIFICATIONS CAREFULLY. 

• The Field Technician plays a crucial role in the efficient and effective fulfillment and management of clients service requests, specifically from asset receiving and safekeeping through preparation, testing, deployment, post-deployment and reporting, including asset care and management.
• Service request fulfillment: Deploy new terminals and/or peripherals or replace previous installations, provide on-site checking, reprogramming or deprogramming and other services in accordance with customers specifications and requirements, including agreed service turnaround time or completion. 
• Testing and Calibration: Test and calibrate installed equipment to ensure proper functionality and performance.
• Merchant Training: Provide training to merchants to ensure that all merchants cashiers understand the functionality, basic care and security of the deployed terminals. 
• Troubleshooting: Diagnose and resolve technical issues and malfunctions efficiently.
• On-Site Support: Provide on-site technical support and assistance to customers, addressing their concerns and resolving issues promptly.
• Communication: Maintain clear and professional communication with customers, keeping them informed about the status of every deployment or post-deployment service done.
• Service Reports: Accomplish in full the required details in the field service and other related reports for every field service done 
• Submission of Field Service Reports: Comply with the companys policy and procedures on on-time submission of field service and related reports.
• Field Expense Liquidation: Comply with the companys policy and procedures on on-time liquidation of field expenses.
• Inventory Management: Keep track and hold full responsibility and accountability over all entrusted company assets in view of the field service assignment. 
• Others: Attend scheduled trainings and meetings from time to time.