Customer Service Representative, Angeles

Were Hiring: Customer Service Representative!

Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment? We got you covered!

We are currently on the lookout for a Customer Service Representative to join our team at Cloudstaff, the #1 workplace everywhere! Think you qualify for the role? Attach a 1-2 minute video intro and introduce yourself to us so we can meet you virtually. Attach this together with your updated CV to become a priority applicant!

Role: Customer Service Representative

Work Arrangement: Work from Office

Location: Philippines - Angeles (Pampanga)

Schedule: Night Shift

Job Description:

We are seeking a dedicated Customer Service Representative to join our team. The role focuses on providing exceptional customer support by managing inquiries, resolving complaints, and promoting a positive customer experience.

Key Responsibilities:

• Respond to customer inquiries via phone and email promptly and professionally.
• Assist customers with product information, order placement, status updates, and shipment updates.
• Ensure shipping partners are given full & complete information and followed up to ensure timely customs clearance.
• Resolve customer complaints efficiently while maintaining a positive attitude.
• Document all customer interactions accurately within the CRM system.
• Collaborate with other departments to ensure customer satisfaction and timely issue resolution.
• Maintain up-to-date knowledge of company products, services, and policies.

Qualifications and Skills:

• Previous experience in a customer service role, preferably in business-to-business bespoke manufacturing industry.
• Previous experience working with USA and UK companies.
• Excellent verbal and written communication skills.
• Strong problem-solving and interpersonal skills.
• Ability to handle multiple tasks and remain calm under pressure.
• Familiarity with CRM software and customer service platforms.
• Customer-focused attitude and a passion for delivering exceptional service.

Non-negotiable skills & requirements:

• Previous experience in a customer service role, preferably in business-to-business bespoke manufacturing industry.
• Previous experience working with USA and UK companies.
• Excellent verbal and written communication skills.
• Customer-focused attitude and a passion for delivering exceptional service.

Perks & Benefits (Work From Office/Hybrid):

• Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment
• Up to 24 leave credits per year
• Flexible leave credits which may be used for vacation, emergency and sick leaves
• Endless opportunities for career advancement
• Exclusive ATM inside the office for employee's convenience
• Annual Performance Review with Salary Increase
• We set you up for success with a company-provided PC/Laptop and fiber internet connection
• Look forward to weekly office perks for work from office staff Free Coffee, Meals and Beer Fridays!
• Top notch workplace with first class VIP lounge and game rooms
• Child friendly spaces to cater to the needs of employees with children, enhancing work-life balance
• Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues
• Mental Wellness Employee Assistance program through Lifeworks
• In-house psychiatrist available to support employees' well-being
• Become part of the Employee Share Units program
• Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc

Cloudstaff : Build Your Career, Anywhere

Established in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well-being.

Why Cloudstaff is the #1 Workplace?

Award-winning Culture: We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition

Invest in You: We support your development through comprehensive training programs, mentoring and opportunities for career advancement

Thrive as an Individual: We offer a strong work-life balance with flexible schedules, meaningful perks and a collaborative team environment.

**To become a priority applicant, please share a 1-2 minute video introduction detailing you experience in this specific role.