Collections Specialist, Angeles

• Excellent verbal and written communication skills to handle B2B customers
• Graduate with exposure to a B2B Collections environment
• At least finished 2 years in college without back subjects
• Can provide TOR
• At least 1 year collections experience on any account
• Good negotiation skills
• Strong orientation and ability to handle customer questions regarding accounts
• Good domain or product knowledge
• Proficient in basic Excel-based reporting and analysis

Key Responsibilities:

• Manage accounts receivables and ensure timely collections
• Take full ownership of assigned accounts and manage overall client relationships, including collections and invoice concerns
• Call customers for payment of overdue invoices within assigned buckets
• Perform account maintenance and updates
• Handle account and payment-related queries from accounts payable teams
• Coordinate with internal teams such as billing and originations
• Process payment applications accurately
• Handle disputes and ensure proper resolution
• Perform invoice reconciliation including pre-bills, credit/rebills, invoice splitting, PO changes, and adjustments as required
• Prepare basic Excel reports and analysis on assigned accounts
• Manage daily task lists in line with operational activities