Customer Service Supervisor, Angeles
Customer Service Supervisor, Angeles
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Angeles, Philippines -
Posted: less than a month ago
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Description
Description
Requirements
- Oversee daily customer service operations to ensure high-quality service delivery.
- Train and mentor customer service representatives, providing guidance on best practices.
- Resolve customer issues and complaints efficiently, escalating when necessary.
- Analyze customer feedback and implement improvements to enhance service quality.
- Manage scheduling and staffing to ensure adequate coverage during peak hours.
Requirements
- Educational Qualifications: Diploma in a relevant field
- Experience Level: 02 years in BPO sector
- Skills and Competencies: Proficiency in English, excellent customer service skills, strong scheduling abilities, effective problem-solving skills
- Responsibilities and Duties: Ability to train and support staff in customer service roles
- Qualities and Traits: Strong leadership and interpersonal skills
Highlights
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Company nameRecruitify_HR -
Job positionCustomer Service Supervisor
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More info about this ad
Customer Service Supervisor has been posted in the Angeles BPO & KPO category on Locanto.
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