Level 1 Tech Support, Angeles

Were Hiring: Level 1 Tech Support!

Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment? We got you covered!

We are currently on the lookout for Level 1 Tech Support to join our team at Cloudstaff, the #1 workplace everywhere! Think you qualify for the role? Attach a 1-2 minute video intro and introduce yourself to us so we can meet you virtually. Attach this together with your updated CV to become a priority applicant!

Role: Level 1 Tech Support

Work Arrangement: Work from Office

Location: Philippines - Angeles (Pampanga)

Schedule: Morning shift

Key Responsibilities:

This is a Work From Office role based in Angeles City.

• Maintenance and monitoring of computer networks and systems.
• Logging the queries of customers and employees.
• Analysis of call logs in order to discover any underlying issues or trends.
• Diagnosing and solving hardware or software faults.
• Testing and evaluating new technology.
• Performing electrical safety checks on the companys computer equipment.
• Responding to call-outs in a timely fashion.
• Following instructions, either written or in diagram form, in order to set up a
• System or fix a fault.
• Pre-sales tasks

Qualification and requirements:

• Probably need a voip phone, they can ship one up if needed
• Candidate needs to be flexible re occasional Saturday morning work (take time off in lieu the following week)
• They also want someone who wants to grow, Platypus will pay for external training courses (assuming the staff do the training in their own time)
• Good English
• Good phone manner and able to take notes properly (detailed oriented skill)
• Proactive
• Self-motivated with plenty of initiative
• Capable of critical thinking

Non-negotiable skills & requirements:

• Typical troubleshooting and support for business environments,
• including printers, networks, routers, PCs, and
• Windows environments and typical common software
• Managing various SaaS solutions such as:
• Microsoft 365
• Datto BCDR
• Email security solutions (e.g., Avanan or similar)
• Antivirus solutions (e.g., Sophos, Sentinel, or similar)
• VOIP solutions

Perks & Benefits (Work From Office/Hybrid):

• Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment  
• Flexible leave credits which may be used for vacation, emergency and sick leaves  
• Superb and exciting Mid-Year Parties with items to give away and cash prizes!  
• Endless opportunities for career advancement  
• Exclusive ATM inside the office for employee's convenience  
• Annual Performance Review with Salary Increase  
• We set you up for success with a company-provided PC/Laptop and fiber internet connection  
• Look forward to weekly office perks for work from office staff Free Coffee, Meals and Beer Fridays!  
• Top notch workplace with first class VIP lounge and game rooms  
• Child friendly spaces to cater to the needs of employees with children, enhancing work-life balance  
• Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues  
• International career growth and connections  
• Unlimited cash incentives for hired referrals  
• Mental Wellness Employee Assistance program through Lifeworks  
• In-house psychiatrist available to support employees' well-being  
• Become part of the Employee Share Units program  
• Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc.

• Cloudstaff : Build Your Career, Anywhere
• Established in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well-being.

• Why Cloudstaff is the #1 Workplace?
• Award-winning Culture: We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition
• Invest in You: We support your development through comprehensive training programs, mentoring and opportunities for career advancement
• Thrive as an Individual: We offer a strong work-life balance with flexible schedules, meaningful perks and a collaborative team environment.