Customer Service Representative, Angeles

Customer Service Representative

Site: Clark, Pampanga

Salary Offer: 18,000 27,000

Job Description:

As a Customer Service Representative, you will handle customer inquiries and concerns through phone, chat, or email. You will provide accurate information, resolve issues efficiently, and ensure a positive customer experience while meeting company performance standards.

Key Responsibilities:

• Handle inbound/outbound customer interactions professionally
• Resolve customer concerns, complaints, and inquiries in a timely manner
• Provide accurate information about products, services, and processes
• Document interactions and update customer records correctly
• Meet quality, productivity, and customer satisfaction metrics
• Follow company policies and procedures at all times

Qualifications:

• At least Senior High School graduate (or High School graduate old curriculum)
• With or without BPO/customer service experience
• Good communication skills
• Basic computer skills
• Willing to work onsite in Clark, Pampanga
• Amenable to shifting schedules, weekends, and holidays