Customer Service Representative, Angeles

About the Role  

As a Bilingual Customer Service Representative at OnSpot Global, you will play a vital role in delivering top-tier support services in both Spanish and English on behalf of our clients. This position is central to ensuring customer satisfaction, resolving inquiries, and upholding a positive brand image across diverse customer base. 

You will work with a variety of clients, helping them succeed by providing exceptional service through clear, professional communication in both languages, a positive attitude, and a commitment to building strong customer relationships. Your ability to manage concerns efficiently and maintain client trust will directly contribute to our shared success 

Duties and Responsibilities 

• Customer Support: Provide basic customer service through various channels including phone, email, and text. 
• Inbound/Outbound Calls: Handle incoming customer calls and make outbound calls as needed to address customer concerns or provide information. 
• Client Relationship Management: Build and maintain strong relationships with clients, acting as their primary point of contact for support and information. 
• Conflict and Issue Resolution: Effectively address customer concerns, resolve complaints, and find mutually beneficial solutions, demonstrating strong conflict resolution and problem-solving skills. 
• Information Management: Maintain accurate and up-to-date customer information within the CRM system. 
• Chat and Email Support: Provide exceptional customer support through live chat and email, responding to inquiries and resolving issues in a timely and professional manner. 
• Technical Proficiency: Representatives must be proficient in using various software, CRM systems, and tools to effectively assist clients.